Feedback from previous guests about their experience.
70%
liked the hotel and would stay again
Friendly staff
Good morning dining
Limited nearby amenities
Issues with room cleanliness
7.0/10
Very good
Rooms
6.5
Location
6.0
Service
8.0
Dining
7.5
Guest reviews
7.0/10
based on 6 reviews
3/5
based on 60 reviews
7.9
7.9/10 based on 2843 reviews
#22 of 24 hotels in Kaiserslautern based on Tripadvisor
George
United States,
April
2024
7.6/10
The hotel had some pros like spacious rooms with comfortable beds and excellent service from the friendly and efficient staff. However, it's located in a quiet area far from the city center, making it challenging to access without a car.
Rooms
8.0
The room was spacious for our family of 5 with two babies, and there was plenty of room for the portable crib we brought.
Service
9.0
The employees were some of the best I have seen, being friendly and efficient despite our language barrier.
Location
5.0
The hotel is in a residential area, quiet but out of the way and difficult to access without prior knowledge of the area.
Dining
7.0
The dining options were good with a variety of choices, catering to everyone's preferences.
Facilities
9.0
The hotel offers dry cleaning, housekeeping, laundry services, a welcome drink, and pet amenities.
John
United States,
April
2024
7.2/10
I had a mixed experience at the hotel. The rooms were decently sized for this caliber but had issues such as burnt gunk on the irons and small outside-inside garage areas. The service was friendly and helpful, though not overly engaging. The location was quiet but lacked nearby dining and shopping options. The dining experience was good with a variety of choices in the morning, and the facilities were satisfactory overall.
Rooms
7.0
The rooms, although decently sized, had some issues like burnt gunk on the irons and small garage areas.
Service
8.0
The service was friendly and helpful, although not overly engaging.
Location
6.0
The hotel is in a quiet area with limited nearby dining and shopping options.
Dining
8.0
The morning dining experience offered a good variety of choices for everyone.
Facilities
7.0
The facilities met the basic needs of guests during their stay.
Friendly staff
Limited nearby amenities
Sean
United Kingdom,
February
2024
5.6/10
The hotel is located in a residential area with limited dining and shopping options nearby, making it quiet at night. The rooms have some drawbacks like small size and inconvenient access, but the service did not meet expectations and lacked attention to detail. The dining experience was satisfactory with a few minor hiccups. Overall, the hotel offers a peaceful stay but falls short in service quality and room amenities.
Rooms
5.0
The room I was given had some drawbacks like small size and inconvenient access, which may be challenging with big bags.
Service
5.0
The service did not meet my expectations; attention to detail was lacking, and requests were not handled promptly.
Location
7.0
The hotel is situated in a quiet residential area with limited dining and shopping options nearby.
Dining
6.0
The dining experience was satisfactory with minor hiccups that were eventually addressed.
Facilities
6.0
Ernie
United Kingdom,
January
2024
7.0/10
The hotel has clean and always terrible rooms painted dark grey with 3 Christmas bulbs in tiny lamps, but they do come with AC. The service was friendly and extremely helpful, offering multiple language support and even preparing my room early for the next guest before I checked out. The location is convenient, especially for soccer fans being close to the stadium, however, it was stuffy and smelly. The dining experience was varied and good, offering something for everyone but could be a bit pricey. Overall, a mixed experience with some positives and negatives.
Rooms
5.0
Service
9.0
The service was friendly and extremely helpful, with staff accommodating multiple languages and being proactive in taking care of guests' needs.
Location
6.0
The location is good, being near the soccer stadium, which is great for soccer fans, although it had a stuffy and smelly atmosphere.
Dining
7.0
The dining options were good with a lot of choices and a great selection, but it could be a bit pricey at 17+ euros.
Facilities
8.0
The facilities offered were decent, with amenities like dry cleaning, housekeeping, laundry, welcome drink, pet amenities available, and happy hour, making the stay more comfortable.
Phil
United Kingdom,
December
2023
7.6/10
I found the hotel to have its ups and downs. The rooms were a bit of a mixed bag with irons that had black burnt gunk on them and oddly short ironing boards. The initial chill in the room improved later on, and was quite cozy. Booking another suite across the hall was convenient, and the breakfast was excellent. However, the poorly lit room made packing a bit challenging.
Rooms
7.0
The rooms had some issues with cleanliness but were ultimately comfortable and warm. Booking was hassle-free, and the breakfast was a highlight.
Service
9.0
The service was top-notch, with attentive and professional staff. Requests for information were met with obliging responses, enhancing the overall experience.
Location
6.0
The hotel's location was a bit out of the way, making it somewhat challenging to reach, especially if unfamiliar with the area. However, it was quiet and great for specific purposes.
Dining
9.0
Dining at the hotel was a delight, with excellent choices and quality dishes. It stood out as a favorite during our stay.
Facilities
7.0
The facilities offered were satisfactory, although some areas could use improvement. Overall, they provided a decent experience.
Mike
United States,
April
2023
7.4/10
I had a mixed experience at the hotel. The rooms, although small, were clean and comfortable with AC, but I had to rent another suite to accommodate the bed arrangement. The breakfast exceeded my expectations, but there were a few inconveniences I encountered during my stay.
Rooms
7.0
The rooms were small, but clean and comfortable with AC. I had to rent another suite due to the bed arrangement.
Service
9.0
The service was top-notch; the staff was accommodating despite our lack of German skills and very professional. They were quick to address any requests we had.
Location
6.0
The location was a bit challenging as it was far from the city center without a car, but it was great for our specific purpose. Being close to where I was working made it convenient.
Dining
8.0
The dining experience was good overall with a fantastic breakfast selection. However, there were a few missing items that took a while to be replaced.
Facilities
7.0
The facilities were satisfactory, with options like dry cleaning, housekeeping, and laundry services available.
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